At Ankuram NIOS School, we strive to provide high-quality educational materials and services. Please read our Refund and Return Policy carefully before making a purchase.

1. Overview

This Refund and Return Policy applies to all products and services purchased through the Ankuram NIOS School website, including:

• Study Materials
• Worksheets
• Question Banks
• Previous Year Papers
• Sample Papers
• Digital Downloads
• Educational Resources
• Academic Support Services

2. Digital Products

Most of our products are delivered digitally. Due to the nature of digital content:

• Once a digital product has been downloaded, accessed, or delivered, it is generally non-refundable and non-returnable.
• We cannot accept returns of digital products after delivery.
• Refunds will not be issued for change of mind or accidental purchases.

3. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Duplicate Payment

If you are charged more than once for the same order, the duplicate amount will be refunded after verification.

Failed Delivery

If a purchased digital product is not delivered due to a technical issue on our side and we are unable to provide access within a reasonable time, you may be eligible for a refund.

Incorrect Transaction

If payment is successfully completed but the order is not generated due to a system error, we will either:

• Deliver the purchased product, or
• Process a refund if delivery is not possible.

4. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.
• Failure to read product descriptions before purchasing.
• Incompatibility with personal devices or software.
• Lack of internet access.
• Academic performance expectations.
• Partial use of services or study materials.
• Delays caused by incorrect information provided by the customer.

5. Refund Request Process

To request a refund, please contact us with:

• Full Name
• Order Number
• Payment Receipt or Transaction ID
• Reason for Refund Request

Our support team will review your request and respond within 3–7 business days.

6. Refund Processing Time

If a refund is approved:

• Refunds will be processed to the original payment method.
• Processing may take 7–14 business days depending on your bank or payment provider.
• Any transaction fees charged by payment gateways may be deducted where applicable and permitted by law.

7. Returns Policy

Since educational materials are primarily delivered digitally, physical returns are generally not applicable.

If physical products are offered in the future:

• Damaged or defective items must be reported within 7 days of delivery.
• Proof of damage may be required.
• Replacement or refund will be provided after verification.

8. Cancellation Policy

Orders for digital products cannot be cancelled once payment has been successfully processed and the product has been delivered or access has been granted.

9. Contact Information

For refund, return, or cancellation-related queries, please contact us:

Ankuram NIOS School
Email: info@ankuramniosschool.com
Phone: +919226676225
Address: Eklavya School, Paud Rd, Jijai Nagar, Kothrud, Pune, Maharashtra 411038